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In the event that you experience problems completing an order on line, call Toll Free
866-900-7887. One of our friendly Customer Service Representatives is standing by to assist you.

Refunds & Returns

Download Products:
Our Refund Policy provides that we will fully refund your purchase price at any time when you have experience a problem in loading or opening your product that you have purchased from our website and we can not resolve the problem or provide you the product by email delivery.

Download files are considered opened software. Due to distribution agreements with authors, publishers and/or literary agents, we are unable to issue a refund for the download files. We thank you for your understanding.

Shipped Product Purchases:
If you purchase a hard copy book and are not completely satisfied, you can return the book for a refund within 30 days from the date of purchase. Call our Toll Free Number 866-900-7887 and ask our Customer Service Representative for a Return Authorization Number. Be sure to include a copy of your invoice with your returned order. All returned products must be in restockable condition or no refund will issued. A 15% restocking fee applies to all returns. Please return all products with delivery confirmation and/or signature required. We are not responsible for lost or mis-directed returns.

Products purchased on CD-ROM can be returned within 30 days from the date of purchase for a refund if the seal is not broken on the CD-ROM case. If the seal is broken, the product is considered opened software and may not be returned for a refund. To return a product purchased on CD-ROM, call our Toll Free Number 866-900-7887 and ask our Customer Service Representative for a Return Authorization Number. Be sure to include a copy of your invoice with your returned order. All returned products must be in restockable condition or no refund will be due. A 15% restocking fee applies to all returns.